Healthcare Director of Quality and Population

Southwest Care

Job Location

Santa Fe, NM, US, 87501

Employment Type

Full Time

Job Posted On

15 July 2024

Job Overview

  • Application Deadline: 12 August 2024

Job Description

Southwest Care Center employees can answer yes to these 3 questions:

1. Do you want to make a difference?

2. Do you believe everyone is entitled to quality healthcare?

3. Do you desire to serve the underserved in your community?

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities.

Southwest Care Center is currently seeking an experienced full-time Director of Quality & Population Health. This is a hybrid remote position supporting the Santa Fe and Albuquerque clinics; therefore, must reside in the local market area of Albuquerque or Santa Fe, New Mexico.

Position Details:

  • Manages and oversees QAPI activities including patient experience surveys and reviews, clinical quality measure satisfaction (UDS measures, HEDIS measures, Annual Wellness Visits), pursuant to HRSA and PCMH requirements, value-based care agreements, pay for performance and other population health initiatives.
  • Acts as a resource and subject matter expert in the development and implementation of departmental performance improvement initiatives to improve patient outcomes, experience, and safety.
  • Provide support and assist with the prioritization of internal and external referrals, no shows, medication adherence, hospital admissions, discharges, and transfers ensuring care coordination, closure and documented in the EMR according to policy.
  • Analyzes and determines best course of action for incidents and complaints; route to the appropriate manager/director for intervention and follow up to ensure closure according to policy; creation of dashboard reports to identify ongoing trends and patterns.
  • Consult with key stakeholders on patient and workplace safety activities by being a subject matter expert, identifying threats and hazards, conducting risk assessments, and implementing measures to mitigate ongoing risk.
  • Acts as a resources and liaison between SCC and attorneys for litigation related for malpractice, civil suits, and other adverse pa
  • Maintain CQR software including by ensuring information is accurate and updated as needed, managing vendor lists, employee lists, meetings, exclusion screening, policies and procedures, contracts, insurance policies and other key documents.
  • Assist the Director of CQR in preparing for and maintaining a continuous state of readiness for regulatory and accreditation preparedness including HRSA, PCMH, DOH, and others as assigned.
  • Conduct medical record audits as prioritized by the annual CQR work plan.
  • Function as a liaison between SCC and payers to ensure patients chronic conditions are being managed through increased visit frequency.
  • Ensure AWVs and WCCs are being completed as a benefit provided by the insurance company to focus on prevention.
  • Identify and educate patients on the importance of population health initiatives including social drivers of health, health equity, prevention screenings, managing chronic conditions, and medication adherence.
  • Develop population health campaigns for workforce and patient awareness and education.
  • Other duties as assigned.

Candidate Highlights:

  • Minimum five years experience in a primary care medical clinic office with experience in directing the aforementioned areas--quality, compliance, population health. Preferably at least 3 years experience in a similar role at a Federally Qualified Health Center or FQHC LAL preferred.
  • Minimum bachelors degree. Preferred masters degree, preferably in Business or Operations Management.
  • Basic Life Support (BLS) preferred

Employment Highlights:

  • Monday - Friday typical schedule
  • Competitive salary with relocation available.
  • Great work/life balance with generous time off plans
  • Tuition reimbursement availability.
  • Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.

Interested in this Position? Need More Information?

Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.

If you experience difficulty applying or need assistance please contact

*Please note, we are unable to respond to resume inquiries.

Living & Working in New Mexico:

The Land of Enchantment offers residents a way of life that you wont find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.

  • Rich cultural and historical diversity.
  • 310 daysof sunshine, combined with a mild, dry climate and four distinct seasons! Youll forget what humidity is when you live here.
  • Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
  • Diverse and inclusive communities with amazingly kind people from all walks of life.
  • Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
  • Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
  • International airport providing low-cost, quick access in-country and out.
  • Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
  • Great schools and family friendly communities.
  • And lets not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age,national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

Job Details:


NM Santa Fe - Admin Galisteo

Worker Type:



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Job Overview

  • Application Deadline: 12 August 2024