Southwest Care Center employees can answer yes to these 3 questions:
1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do youdesireto serve theunderserved in yourcommunity?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities.
Southwest Care Center is currently seeking an experienced full-timeSenior Manager of Social ServicesThis positionsupports social service programsin both Santa Fe and Albuquerque, NM requiring the candidate toresidein the localarea.
Position Details:
Reporting to theDirector of Clinical & Quality Outcomes,theSenior Manager of Social Servicesprovides leadership, operational oversight, and strategic direction for the organization’s Ryan White, Housing, and Outreach programs. This role ensures that services are high-quality, culturally responsive, compliant with federal and state regulations, and aligned with the mission of a Federally Qualified Health Center (FQHC) and HRSA. The manager supports a multidisciplinary team to improve patient outcomes, enhance care coordination, and address social determinants of health throughout the organization’s servicearea.
Positionresponsibilitiesincludebut not limited to:
Program Leadership & Oversight
• Provide day-to-day leadership and supervision for Case Management, Ryan White, HOPWA, and Outreach teams.
• Ensure programs meet all grant, regulatory, and FQHC compliance standards, including HRSA, HAB, HUD, and state requirements.
• Develop, implement, and monitor program workflows, policies, and service delivery models. Represent assigned areas of oversight within the organization serving on committees and workgroups.
• Maintain strong working knowledge of Ryan White Parts B/C/D requirements, HOPWA project criteria, and case management best practices.
• Lead program evaluation and quality improvement initiatives; analyze data and prepare reports for internal leadership and funders.
Staff Supervision & Development
• Hire, train, coach, and evaluate program staff including case managers, outreach workers, and program managers.
• Provide ongoing professional development, including trauma-informed practices, HIV care standards, housing support services, regulatory accountability, and community resource navigation.
• Foster a collaborative, inclusive, and mission-aligned team environment
Service Delivery & Care Coordination
• Ensure comprehensive, patient-centered case management that supports medical adherence, access to benefits, housing stability, and supportive services.
• Oversee outreach strategies aimed at priority populations, including persons experiencing homelessness, individuals with HIV, and underserved communities.
• Promote strong coordination with medical, behavioral health, pharmacy, and dental teams to integrate social services into whole-person care.
• Support crisis intervention, client advocacy, and resource linkage as needed.
Compliance & Grant Management
• Ensure compliance with all grant conditions, documentation requirements, client eligibility verification, and reporting timelines.
•Monitorprogram budgets,assistwith grant applications, and support fiscal stewardship.
•Maintainaccuraterecords within electronic health record (EHR) systems and external reporting portals (e.g.,CAREWare, E2NM, HMIS/HUD systems).
•Maintainregulatory relationships through proactive engagement and collaboration. Primary point of contact for agencies related to assigned programs.
Community Partnerships & Outreach
• Build andmaintainpartnerships with community organizations, housing agencies, public health departments, and service coalitions.
• Represent the FQHC in local and statewide meetings related to HIV services, housing support, and community outreach.
• Lead initiatives that advance health equity and reduce barriers to care in New Mexico communities
Other Duties as Assigned
Candidate Highlights:
RequiredQualifications:
•Bachelor’s degree in social work, Public Health, Human Services, or related field.
• Three (3) years of experience in case management, social services, HIV services, housing programs, or similar fields.
• Two (2) years of supervisory or program management experience.
• Knowledge of Ryan White programs, HOPWA, and social determinants of health.
• Experience working with diverse populations, including LGBTQ+ communities, persons with HIV, and individuals experiencing homelessness.
• Strong understanding of confidentiality laws (HIPAA/42 CFR Part 2).
• Valid NM driver’s license and ability to travel to outreach sites and all clinics within the organization.
Preferred Qualifications:
•Master’s degree in social work(MSW), Public Administration (MPA), or related field.
• Experience in FQHC or community health settings.
• Familiarity withCAREWare, HMIS, and EHR systems.
• Bilingual (English/Spanish or English/Navajo).
Employment Highlights:
- Monday - Friday typical schedule
- Great work/life balance with generous time off plans
- Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.
Interested in this Position? Need More Information?
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org. *Please note, we are unable to respond to resume inquiries.Living & Working in New Mexico:
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
- Rich cultural and historical diversity.
- 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
- Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
- Diverse and inclusive communities with amazingly kind people from all walks of life.
- Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
- Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
- International airport providing low-cost, quick access in-country and out.
- Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
- Great schools and family friendly communities.
- And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.Job Details:
Location:
NM Santa Fe - Admin Galisteo
Worker Type:
Employee
Regular
Scheduled Weekly Hours:
40
